Patient Portal
Your care, all in one place.
Message your provider, manage appointments, review documents, and handle billing — securely, whenever it's convenient for you.
Powered by PracticeQ · Opens in a secure, encrypted window
What you can do in the portal
The patient portal is where most of the day-to-day logistics of your care happen — no phone calls or waiting on hold required.
Secure Messaging
Send and receive secure messages with your care team between appointments.
Scheduling
View upcoming appointments, request new ones, and manage rescheduling.
Billing & Payment
View invoices, update your card on file, and review payment history.
Forms & Documents
Complete intake paperwork, review treatment plans, and access shared documents.
Refill Requests
Submit medication refill requests directly through the portal.
Telehealth Visits
Join your secure video appointment directly from the portal at your scheduled time.
Your information is protected
The patient portal is hosted on PracticeQ, a secure, HIPAA-compliant platform. All messages, documents, and payment information are encrypted and accessible only to you and your care team.
New to Harborlight Psychiatric?
If you haven't yet established care with us, the process begins with a new patient request — not a direct booking. You'll complete a brief screening form, which we review to confirm Harborlight is a good clinical fit. If accepted, you'll receive a welcome letter and an email with a link to register for your patient portal, where you can schedule your first appointment using the Book button at the top right of the portal screen. Once your appointment is confirmed, your full intake packet will be sent to the portal — including consent forms, office policy notices, and a thorough patient history that takes approximately 45 to 60 minutes to complete. This must be submitted at least 48 hours before your visit.
Not a patient yet?
Submit a new patient request to get started. After a brief screening review, you'll receive a welcome letter and portal registration link to schedule your first appointment.
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Use the "Forgot Password" link on the PracticeQ login screen to reset it. If you continue having trouble, reach out to our office directly and we can help.
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Secure messages are typically answered within one to two business days. The portal is not monitored for emergencies — if you are in crisis, please call 988 or go to your nearest emergency room.
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Yes. Refill requests can be submitted directly through the portal. Please note that refill requests made outside of a scheduled appointment are subject to a $25 fee.
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Yes. Your telehealth visit link will be accessible directly through the portal at your scheduled appointment time. Make sure you're physically located in Illinois and in a private, undistracted setting before joining.
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Portal registration links are sent after your new patient request is reviewed and accepted. Check your spam or promotions folder first — if you still don't see it, contact our office and we'll resend it.
Common Questions
Ready to manage your care online?
Existing patients can log in below. New patients can request an appointment to get started.